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Thomas Markle Jewelers prides itself on its commitment to delivering an exemplary Thomas Markle experience, facilitated by a team of dedicated and exceptionally skilled professionals. Each guest who visits their two distinguished locations receives nothing short of exceptional customer service, a hallmark of the establishment. Consequently, Thomas Markle Jewelers actively seeks out individuals who not only share a profound passion for luxury but also possess the ability to bestow unparalleled customer service, whether in the capacity of a jewelry sales associate or any other pivotal role.
To further enrich the professional growth of its esteemed team members, Thomas Markle Jewelers offers an array of valuable resources. Supported by an inspirational group of leaders, individuals are nurtured in their journey towards building a long-term and gratifying career within the establishment. Moreover, the company has a discerning eye for recognizing diligence and dedication, and thus, consistently acknowledges such virtues through an assortment of benefits, including incentives, bonuses and awards.
For those interested in the prospect of joining the Thomas Markle family, we kindly invite you to submit your personal information and resume below.
Sales Associates are responsible for delivering 5-star client service, achieving individual monthly sales goals, mastering and delivering the amazing stories behind brands and products we carry, while maintaining a welcoming client and team
atmosphere.
Living and performing all tasks in accordance to our Four Core Values
Family: creating lifelong relationships,
- Ensuring a welcoming environment for our clients and our team. Building lasting relationships to ensure a first-name basis atmosphere
- Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills
Purpose: living our passion
- Having a passion for best in class service (in all avenues, in-person, over the phone, and all digital communication) as well as the top tier luxury brands we carry
Excellence: delivering luxury
- Understand and deliver strong product knowledge through story-telling and expertise for all of the top tier brands we carry
- Provide outstanding customer service including in person, over the phone and through electronic communication
- Support visual product merchandising, and housekeeping as needed so the store is always kept pristine
Experience: exceeding expectations
- Achieve and exceed individual monthly Sales Goals and quarterly Key Performance Indicators (KPI)
- Maintain a strong drive for results and a positive attitude at all times
Requirements
- At least 2 years of Retail Sales and Client Service experience, preferably in luxury consumer goods
- Ability to work varied hours/days, including nights, weekends, and holidays as needed
- Willingness to adhere to all company policies, procedures, regulations, and standards
Service Coordinator is responsible for delivering 5-star client service, managing our client's jewelry and watch repairs from drop-off all the way through them picking up their piece, while maintaining a welcoming client and team atmosphere. You are responsible for properly estimating a repair, ordering necessary components, stocking all parts, and communicating with the client and jeweler so all repairs are handled perfectly each time.
Living and performing all Repair Coordinator tasks in accordance to our Four Core Values
Family: creating lifelong relationships
- Ensuring a welcoming environment for our clients and our team. Building lasting relationships to ensure a first-name basis atmosphere
- Asking about client's jewelry and hearing the story behind each piece
Purpose: living our passion
- Treating each client's jewelry and timepieces with the utmost care. Ensuring our clients can feel our passion for taking care of their precious pieces.
Excellence: delivering luxury
- Understand and deliver strong jewelry repair knowledge
- Provide outstanding customer service including in person, over the phone and through
electronic communication
Experience: exceeding expectations
- Ensuring every single piece is repaired perfectly the first time through proper estimating and quality control
Requirements
- Min. 2 years of jewelry understanding or background
- Knowing jewelry and watch terminology is preferred
- Ability to learn new computer system, POS, and communication platforms
- Able to work varying hours / days; including nights, weekends, and holidays
- Highly skilled in client communication via text, email, by phone, and in-person
- Willingness to adhere to all company policies, procedures, regulations, and standards
Sales Support is responsible for delivering 5-star client service, assisting sales associates in regular daily tasks, while maintaining a welcoming client and team atmosphere. You are responsible for answering the phone, serving drinks, keeping the store tidy, and ringing up sales and repairs.
Living and performing all Sales Support tasks in accordance to our Four Core Values
Family: creating lifelong relationships
- Ensuring a welcoming environment for our clients and our team. Building lasting relationships to ensure a first-name basis atmosphere
- Communicating with our clients through a warm-welcome, and a thankful goodbye
Purpose: living our passion
- Serving our clients and sales staff with the utmost care
Excellence: delivering luxury
- Provide outstanding customer service in-person, over the phone, and through electronic communication
Experience: exceeding expectations
- Ensure every single customer receives the highest level of customer service and has an exceptional experience at Thomas Markle Jewelers
Requirements
- At least 2 years relevant experience in retail and customer service
- Ability to learn new computer system, POS, and communication platforms
- Able to work varying hours / days; including nights, weekends, and holidays
- Willingness to adhere to all company policies, procedures, regulations, and standards
Full-Time and Part-Time Positions are available. Pay is based on experience.
